The guarantee
What it is
If your no-show rate has not measurably dropped within 90 days of launch, WebtureXperts continues your Care Plan and makes system adjustments at no additional charge until it does.
This is a performance commitment, not a blanket refund. It obliges us to keep working the system until the number moves.
That distinction is deliberate. A refund returns your money and leaves the practice exactly where it started — still losing the slots. A performance commitment keeps the people who built the system working on it until the number it was built to move has moved.
At a glance
The same terms appear in your statement of work and in the site terms of service. Nothing on this page extends them.
The outcome
A guarantee is only honest if the thing it names can be measured by both sides, from the same report, without interpretation.
Reminders, deposits and confirmations act on whether a booked appointment is kept. That is a mechanism the system controls. Revenue is affected by pricing, case mix, staffing and season — none of which a booking system touches.
The dashboard reports the rate from launch as part of the build, not as an extra piece of instrumentation added because a claim was made. The measurement existed before the guarantee did.
An unfilled slot cannot be recovered later and was never invoiced. In an appointment-based practice, it is the single loss that recurs weekly and that nobody is currently assigned to stop.
What the guarantee does not name, it does not promise. There is no commitment here on revenue, new-patient volume, search rankings, review counts or return on investment, and no client outcome is claimed on this site that has not been documented.
How it works
The guarantee is only defensible because every capability behind it already runs in a live practice. Nothing unfinished sits inside a guaranteed build.
The owner dashboard reports the no-show rate from the day the system goes live, against your own appointment types. The starting figure is written down before the clock starts, because a guarantee against a number nobody tracks is not a guarantee.
Email and SMS go out at booking, 48 hours and 24 hours, without anyone at the front desk starting them. Most of the movement in the number comes from here, which is why it is never optional in a guaranteed build.
Where a deposit or card-on-file rule is agreed, it is collected during booking rather than chased afterwards. A booking with money attached behaves differently from one without.
Reminder timing, deposit rules, appointment lengths and confirmation copy are tuned during the 90 days based on what the dashboard reports. This is the part the guarantee obliges us to keep doing.
Responsibilities
A performance commitment only works when both halves are written down. Neither list is longer than it needs to be.
Run the system as designed
Reminders stay switched on, and an agreed deposit rule stays in place. Turning either off after launch puts the outcome outside our control, and the qualifier in the terms says so.
Take bookings through the system
Appointments booked around it — on paper, in a separate calendar, or over the phone without being entered — are not visible to the reminder layer and cannot be measured.
Keep availability accurate
Live availability is only correct if closures, holidays and clinician changes are entered. A booking made into a slot that does not exist is not a no-show the system caused.
Complete the phase inputs on time
Discovery intake, the single design review round, the QA walk-through and front-desk training are what the 90-day window is measured from. Delays there move the launch date, and the clock starts at launch.
The full input list for a build is short by design — the point of done-for-you is that the work is not handed back to you.
Two commercial milestones sit alongside those inputs: a 40–50% deposit before any work begins, and final build payment at launch, when Care Plan billing starts.
The build is accepted when the client can complete a live booking, receive a reminder, and complete a test payment without error.
Acceptance is the point the 90-day clock starts from.
Eligibility
It is confirmed in your statement of work before the deposit, not negotiated afterwards. Three conditions have to hold.
Condition 01
Email and SMS reminders at booking, 48 hours and 24 hours are the mechanism the commitment rests on. A build without them is not a guaranteed build.
Condition 02
The remedy is continued work — hosting, monitoring and a monthly allocation of change hours. Care Plan is the vehicle that work runs through, so it has to be live for the promise to mean anything.
Condition 03
A rate calculated over a handful of appointments is noise. Practices under five bookings a week are outside the offer entirely, for the same reason.
Turning down a practice the system cannot help is what keeps the guarantee honest for the ones it can. The full fit test.
Conditions & limits
Every line here exists because a guarantee that quietly covers everything is one that will be argued about later.
These sit outside the build, and therefore outside the guarantee, on every tier.
The Care Plan carries its own exclusions — third-party fees you pay directly, unscoped requests, certification work, content writing and additional locations. They are listed with the tiers rather than hidden here.
If the number has not moved
This is the part most guarantees leave vague. Here it is as a sequence, in order.
The dashboard figure for the 90 days is compared against the baseline recorded at launch. There is one number and one source, so there is nothing to dispute.
Billing does not stop, and neither does the work — the point is that you are not paying more to get the outcome you were promised.
Reminder timing and channel mix, deposit rules, appointment lengths, confirmation copy and the booking flow itself are the levers. They are worked in that order because that is the order they matter in.
If the data shows the losses are coming from something the booking system cannot reach, you get told that in writing rather than billed indefinitely against a number we cannot move. That is the honest end of the same commitment.
Before any of this applies, find out whether the leak is worth fixing
The Recovered Revenue Report puts a written monthly figure on what your current booking flow costs. If the number is small, we will tell you that instead of selling you a build.
Why it exists
A practice buying a booking system is being asked to pay a build fee and a monthly fee for an outcome it cannot verify in advance. The usual answer to that is a case study or a testimonial — someone else's result, offered as a substitute for yours.
This is the other answer. The commitment is stated before you ask for it and written into the engagement, rather than produced as a concession once something has gone wrong. It moves part of the risk back onto the party that actually controls the build.
It also disciplines what can be sold. A capability that has not shipped cannot sit inside a build we have guaranteed, and a practice the system cannot help cannot be onboarded just to fill a slot in the month. Both of those constraints exist because of this page.
The value it comes from
Guarantee the work
The performance promise is stated before you ask for it, and it is written into the engagement — not offered as a concession later.
And the cap that protects it
WebtureXperts onboards a maximum of 3 new practices per month — every build is done personally, not templated at scale.
Questions
Answers here restate the documented terms. None of them extends the guarantee beyond what your statement of work says.
The binding version of these terms lives in your statement of work and in the site terms of service. Where this page and those documents differ, those documents govern.
Next step
The Recovered Revenue Report gives you a written monthly figure for what your current booking flow leaks, plus a recorded teardown of where it goes. Three business days, no charge, no obligation to build anything afterwards.